"Below are some of our customers who had benefited from Edu Action development programs in the area of customer service, sales, team alignment, performance management & Total Quality Management (TQM). We observe strict training & coaching curriculum system and thus we only work with clients who are serious in bringing their people and company to the next level."
Case study and testimonial
Crony Beauty is a direct selling company, specialized in woman beauty enhancement and slimming product. Recent economy slow down and strong rival from other similar industry, Crony Beauty with the help of Edu Action took the initiatives to embark on a SST (Sales, Service & Team Alignment) strategy to build up the internal workforce as well as the external agents, stockist & members.
Fidani is the renowned chocolate manufacturer specialized in producing hand made chocolates for export and also among the favourite from tourists. As a food manufacturer, hygience and quality standard is of utmost important. With the help of Edu Action, Fidani was put through a "Total Quality Alignment" program for a 6 months period on HACCP & GMP application, 7QC tools application & value stream mapping. The results are, 85% reduce on waste, 75% reduce on cost and better inventory management.
Fedric Freight is a seasoned freight forwarder in Malaysia with a customer base spanding around the world. With immense competition and price war, Fedric Freight took the initiatives to fight the red ocean with a remarkable customer service and innovative blue ocean strategies.
Edu Action developed a powerful "Customer is King" program and the top management is exposed with blue ocean management system using the strategy canvas and team alignment approach, aligning on customer, process, people & finance.
Nippon Pigment is a colour pigment manufacturer, supplying to most automobiles & electronic companies. After a lapse of 20 years in Malaysia, Nippon Pigment is challenged with a comfortable workforce. With the help of EduAction's action modules and performance enhanced learning system, all the workforce in Nippon Pigment is put to a test bringing the organzation to the next level.
First, the top management is put through a performance management drill to upgrade their skills on instant root cause analysis, better performance appraisal and crafting effective Key Performance Indicators. A master plan is developed for immediate execution.
Upon completion of this, all the staffs is put through a Strategic Team Alignment Retreat to forge better team work, change management, take ownership of the company and challenging them to get out of the comfort zone and preparing them for KPI culture, productivity and quality enhancement.
Please click here to view the training evaluation report.