http://edu-action.com/blog To Expand Mindz & Accelerate Biz Thu, 21 Jan 2010 14:51:29 +0000 http://backend.userland.com/rss092 en The difference between a great team and an ordinary team is the EAGERNESS to help and support each other. What is the difference between willing and eager? Willing is when you asked your son (take for example) to clean up the room or else no dinner. He will be willing to ... http://edu-action.com/blog/?p=220 We all deal with whiners and complainers, they seem to be everywhere these days.  What do we do with them and how do we prevent them from sucking out energy and killing our business?  In every situation we can choose what Marsha Petrie Sue calls T.L.C .in her “Choices TLC” ... http://edu-action.com/blog/?p=217 Today's insight is coming form Tony Alexandra. A customer service expert. According to Tony, there is a stair we need to climb in order to achieve customer loyalty. The first step is PROSPECT. Prospects are our potential customers who we are trying to convert to become customers. At this stage, a ... http://edu-action.com/blog/?p=213 Sales = stress? This is the most common challenge faced by sales person. I have been in the sales for the past four years and I learnt  selling through the hard way. Cold calling and got rejected. Never give up, don't want to give me appointment, I walk in. I used ... http://edu-action.com/blog/?p=199 Last week, I was doing my usual training needs analysis visit to one of the big plantation companies in Malaysia. To my suprise, as I arrived at his office, I saw the book "The Power of Now" was on his table. Thus our conversation started on the content of the ... http://edu-action.com/blog/?p=186 Are you living in your psychological time or clock time? When you are living in your psychological time, it means you want the future; you don't want the present. You don't want what you've got, and you want what you haven't got. It also means you want your past; you don't ... http://edu-action.com/blog/?p=177 Ever wonder why you dread yourself waking up in the morning? Many have been said about positive mental attitude (PMA) and the law of attraction to achieve what you want in life. However, if you do something that you don't love doing and no matter how much PMA you have and ... http://edu-action.com/blog/?p=162 There are 3 levels of education a person need to go through in order to be successful in life. Nowadays,  everyone has the privilege of attending academic education for example, from high school to college. Academic education provides us a basic foundation for intellectual development. Next we settle for required education. For ... http://edu-action.com/blog/?p=155 Reactive = reacting to negative outcomes of life. For example, feeling rejected when a customer rejected your sales proposal. In short we call it NEGATIVE THINKING Proactive = seeing the positive side of a negative outcome of life. For example, you take the initiative to find out why the customer rejected ... http://edu-action.com/blog/?p=151 Lots have been said and discussed about the change of customer behaviours and expectations. In order to find an answer for this million dollar question, "What do Customers Want?" I researched into this topics by consulting EduAction's trainers & coaches and also heavy reading on mind shifting ideas books like ... http://edu-action.com/blog/?p=142